The ability to quickly and unemotionally solve problems is a critical skill for a good boss. Many problems encountered by bosses involve people-related and personal issues. Being empathetic and having good listening skills will help you understand the root cause(s) of a problem. Six sigma approaches can provide a more scientific method to solving problems.
- Problem solving techniques (MindTools).
- Management problem solving.
- Problem solving techniques (Video series from University of Ireland).