Organizational Knowledge involves the collective experiences and information of everyone in a company. It is sometimes called “group knowledge”. The effectiveness with which information is stored, modified and then accessed has ramifications for the efficiency of the organization. Information Technology plays a key role in managing organizational knowledge.
Retaining and transferring organizational knowledge becomes critical when circumstances create a transitory environment (e.g. high employee turnover or mergers & acquisitions).
Organizational knowledge can also be knowing who the key players are in a company, and how different business units interact. Although comprised primarily of senior managers and executives, key players are also the “gate-keepers” in accounting, human resources and other support functions that can impact decisions and processes.
The best way to learn about an organization is to patiently listen and observe how decisions are made, information captured and shared, and then create a working network with these individuals. Especially when new to a company, good bosses don’t make preconceptions of these key players based on the opinions of others. See also Knowledge/Information Management.
- Quick overview on organizational knowledge (blog – ZDnet).
- Defining organizational knowledge, and knowledge mgmt (KM Resources – Denmark).
- IBM white paper on Challenges in Managing Organizational Knowledge.