A good boss is able to fairly and objectively resolve conflict between individuals and groups. The biggest challenge is to not be perceived as favoring any side. Conflict is not necessarily bad and is needed in some degree for good decision making and innovation.
- Understanding conflict and resolving it rationally and effectively (MindTools).
- The reasons conflict arise and how behaviors & perceptions play into it (Academic Leadership Support).
- Simple guidelines for resolving conflict (Study Guides & Strategies).